Custom Number Pendant Necklace 0-9 Letter DIY Iced Out 18K Gold Plated Natural Sri Lanka Zircon Hip Hop Jewelry Gift for Men Women

Policy Overview：Thank you for shopping with ICE HUE We want you to be completely satisfied with your purchase, so we offer a clear and fair return & exchange policy for all eligible items.

Eligibility for Returns & Exchanges：

• Items must be returned within 30 days of the delivery date.
• Items must be in unused, unworn condition, with all original packaging, tags, and certificates intact.
• For hygiene and safety reasons, pierced jewelry (earrings, nose rings, etc.) are final sale and non-returnable/exchangeable if the seal is broken or the item has been worn.
• Customized, engraved, or personalized items are final sale and not eligible for return or exchange.
• Sale items, discounted items, and gift cards are final sale.

How to Start a Return or Exchange：

• To initiate a return or exchange, please contact our customer service team at [jewelry@icehue.com] with your order number and reason for return/exchange.
• Our team will review your request within 24-48 business hours and provide you with a return label and return instructions.
• Please pack the items securely and send them back to the address provided.

Return Shipping Costs：

• We cover the return shipping costs for items with quality defects or shipping errors on our end.
• For returns due to personal preference (wrong size, changed mind, etc.), the customer is responsible for the return shipping costs, and original shipping fees are non-refundable.

Exchanges：

• Exchanges are only eligible for the same item in a different size, color, or style of equal value.
• If the requested item is out of stock, we will issue a full refund to your original payment method.
• Once we receive and inspect your returned item, we will ship out your exchange item within 2 business days.

Refunds：

• Once we receive and inspect your returned item, we will process your refund within 3-5 business days.
• Refunds will be issued to the original payment method used at checkout.
• Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.

Non-Returnable Items：

• Worn, used, or customer-damaged items
• Pierced jewelry with broken seal or signs of wear
• Customized/personalized/engraved items
• Final sale items, clearance items, and gift cards
• Items returned after the 30-day return window

Damaged or Defective Items：

• If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos/videos of the item and original packaging.
• We will arrange a free return, full refund, or replacement for eligible items at no cost to you. 

Standard Shipping Timeline

We offer standard shipping across the continental United States. For all eligible orders, the shipping transit time is 6-15 business days from the date your order is dispatched from our studio.Business days are defined as Monday through Friday, excluding U.S. federal holidays and weekends.

Production Lead Time (Pre-Shipment)

All our jewelry is handcrafted in-house with premium materials, and every piece undergoes strict quality inspection before dispatch.

· Standard in-stock handcrafted pieces: Require 2-5 business days of production and quality control time before shipping.

· Custom, engraved, personalized, or made-to-order pieces: Require an additional 7-20 business days of dedicated production time on top of the standard 2-5 business day production window. This extended timeline ensures we deliver a flawless, custom piece tailored to your exact specifications.

Critical Timeline Disclaimers

· Production lead time and shipping transit time are separate, and the total order fulfillment time will vary based on your item type.

· Shipping timelines are estimates and may be subject to delays caused by carrier disruptions, severe weather, customs delays (for international orders), or other unforeseen circumstances beyond our control.

· You will receive a shipping confirmation email with a full tracking number immediately once your order is dispatched.

International Shipping

For orders outside the continental United States, please contact our customer service team for a customized shipping quote and timeline estimate.